Warranty Returns Procedure

At Jack Norton Fishing, we take pride in the quality of our products and customer experience. If something isn’t right, we’re here to help.

1. Contact Us
Customers can submit a complaint by contacting our support team via email or through our website contact form. Please include your order number, a clear description of the issue, and any relevant photos.

2. Acknowledgement
We aim to acknowledge all complaints within 1–2 business days.

3. Investigation
Our team will review the issue and may contact you for further information to ensure we fully understand the problem.

4. Product Return (If Required)
In some cases, we may require the product to be returned for inspection before a resolution is provided. This helps us accurately assess the issue, as images alone may not always reflect the true condition of the product.
Return shipping costs are the responsibility of the customer unless the product is confirmed to be faulty.

5. Resolution
We will work to resolve complaints as quickly as possible. Depending on the situation, this may include a replacement, repair, refund, or other appropriate solution.

6. Timeframe
Most complaints are resolved within 3–5 business days after assessment.

7. Escalation
If you are not satisfied with the outcome, your complaint can be escalated for further review.

8. Continuous Improvement
All feedback is taken seriously and used to improve our products and services.