Jack Norton Warranty
We will refund or replace the product if a major failure occurs.
We will repair or replace the product if the product fails to be of acceptable quality and the failure does not amount to a major failure.
Steps to make a claim:
Email Jack Norton Fishing and advise of the issue, attach images if possible.
We will repair or replace any tool that fails to give satisfactory service, on the condition that the tool has not been abused or modified and that it is returned to Jack Norton - PO Box 2385 Mildura, Victoria, 3500.
Proof of original purchase to help process a claim.
Issues that are not covered by Jack Norton Warranty
1/ Misusing or abusing Jack Norton products:
(a) For instance, misusing the product as a hammer, or a lever.
(b) Excessive wear and tear to the products that have resulted from misuse and abuse.
(c) The product has been tampered with.
(d) The warranty was made fraudulently or by misrepresentation.
(e) The product has been used or operated outside of the products use limitations.
(f) The product has been subjected to abnormal physical stress, misuse, negligence or accident.
(g) Removing fish hooks with an incorrect tool, a tool thats primary use is not of removing hooks.
2/ Altering Jack Norton products:
(a) For instance, thinning out of products purposely to increase the operating space.
(b) Altering the thin open-end of product, resulted in distortion of product.
3/ Imposing an improper external force on Jack Norton products:
(a) For instance, adding an additional steel pipe to the products handle to enhance leverage.
(b) Imposing an increased strong force on products can easily cause damage and distortion to the product.
(c) Cutting thick gauge wire with a product, resulting in damage to the jaws and blade.
(d) Plier blades and Jaws, carabiners, sheaths and lanyards, gripper weighing springs are not covered as they are replaceable and may wear due to normal use.
(e) Warranty does not apply where the goods are to be for business purposes.
DO NOT use tools as pry bars, levers, punches or chisels
DO NOT use tools to hammer/strike the bolts and nuts
DO NOT use tools to tighten or loosen the bolts and nuts.
Products not listed or described has having a warranty come with either a 12 or 24 month warranty depending on the individual product.
The above notations and conditions 1,2,3 apply all products.
Customers can always rely on Jack Norton for high quality professional tools. Especially for the excellent craftsmanship, functionality and surface finish on the tools.