Jack Norton Gold fish lip grip, Gold fishing pliers & Black jack fishing pliers, are guaranteed against any manufacturing defects in materials and workmanship for the life of the tool.
We will refund or replace the product if a major failure occurs.
We will repair or replace the product if the product fails to be of acceptable quality and the failure does not amount to a major failure.
We will reimburse the purchaser for any postage fees if the product is found to faulty.
Steps to make a claim:
Email Jack Norton Fishing and advise of the issue, attach images if possible.
We will repair or replace any tool that fails to give satisfactory service, on the condition that the tool has not been abused or modified and that it is returned to Jack Norton - PO Box 2385 Mildura, Victoria, 3500.
Proof of original purchase to help process a claim.
Common problems that are not covered by Jack Norton Lifetime Warranty
1/ Misusing or abusing Jack Norton products:
(a) For instance, misusing the product as a hammer, or a lever.
(b) Excessive wear and tear to the products that have resulted from misuse and abuse.
(c) The product has been tampered with.
(d) The warranty was made fraudulently or by misrepresentation.
(e) The product has been used or operated outside of the products use limitations.
(f) The product has been subjected to abnormal physical stress, misuse, negligence or accident.
2/ Altering Jack Norton products:
(a) For instance, thinning out of products purposely to increase the operating space.
(b) Altering the thin open-end of product, resulted in distortion of product.
3/ Imposing an improper external force on Jack Norton products:
(a) For instance, adding an additional steel pipe to the products handle to enhance leverage.
(b) Imposing an increased strong force on products can easily cause damage and distortion to the product.
(c) Cutting thick gauge wire with product, resulting in damage to the jaws and blade.
(d) Plier blades and Jaws, carabiners, sheaths and lanyards are not covered as they are replaceable and may wear due to normal use.
(e) Warranty does not apply where the goods are to be for business purposes.
DO NOT use tools as pry bars, levers, punches or chisels
DO NOT use pliers to hammer/strike the bolts and nuts
DO NOT use pliers to tighten or loosen the bolts and nuts.
Products not listed or described has having a lifetime warranty come with a 12 month warranty.
The above notations and conditions 1,2,3 apply.
Customers can always rely on Jack Norton for high quality professional tools. Especially for the excellent craftsmanship, functionality and surface finish on the tools.